RETURNS & EXCHANGE POLICY

EXCHANGE POLICY

At brand Studio, we aim to ensure complete customer satisfaction. If you need to exchange an item for a different size or article, you can do so under the following conditions:

Eligibility for Exchange:

Time Frame: Items must be exchanged within 3 days from the date of delivery of the parcel.

Condition of Items:

·         Items must be in their original condition, unused, unwashed, and with all tags attached.

·         Items must be returned in their original packaging.

Proof of Purchase: A valid receipt or proof of purchase must be presented.

Exchange Procedure:

·         To initiate an exchange, please contact our customer services team by emailing ahsenazambajwa89@gmail.com.co, sending a direct message on Instagram or Facebook, or calling/WhatsApp us at +92-333 459 1104

Once the exchange is approved, our customer services representative will generate a new order for the exchange. Upon dispatch, our rider will collect the previous product and deliver the new shipment simultaneously, ensuring you receive your replacement without any delay. Please ensure the previous product is properly packed before handing it over to the rider to maintain its quality and condition.

The delivery time for the new order will be 4-5 working days once shipped.

Shipping Costs:

Customers are responsible for exchange shipping costs of Rs 350/-, except in cases where the item is defective or incorrect.

Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer services team immediately after you receive the parcel.

Note:

·         Maximum 2 exchanges will be provided per order (excluding Sale Order).

·         For items purchased on sale, only 1 exchange is permitted per order.

·         Sale items can only be exchanged for other sale items.

·         No refund will be provided for any price difference when exchanging with a sale item.

REFUND POLICY

Refunds must be requested within 3 days from the date of delivery of the parcel.

Process of Refund:

·         Contact our customer services team at. ahsenazambajwa89@gmail.com, send a direct message on Instagram or Facebook, Call or WhatsApp us at +92-333 459 1104

·         to initiate an exchange.

·         After approval of refund, customer will receive a confirmation message from our representative to proceed with the refund.

·         The customer will be responsible for self-dispatching the parcel to our dedicated address and share the courier receipt via WhatsApp at (+92-333 459 1104)